1. Introduction

UptimeBridge ("we," "our," or "us") is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other applicable European privacy laws. This Privacy Policy explains how we collect, use, process, and safeguard your personal information when you visit our website or use our services.

As specialists in GDPR, NIS2, and ISO 27001 compliance, we apply the highest standards of data protection to our own operations.

2. Data Controller

3. Information We Collect

3.1 Information You Provide

• Contact information (name, email address, phone number)
• Company information (company name, role, industry)
• Communication preferences
• Information provided in contact forms, consultation requests, or correspondence
• Professional requirements and project specifications

3.2 Information Automatically Collected

• IP address and geolocation data
• Browser type and version
• Device information and operating system
• Website usage patterns and navigation behavior
• Referral sources and exit pages
• Date and time of visits

3.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through our cookie consent banner or browser settings.

4. Legal Basis for Processing

5. How We Use Your Information

• Responding to inquiries and providing consultation services
• Delivering IT consulting and implementation services
• Improving our website and services
• Sending relevant business communications and updates
• Ensuring website security and preventing fraud
• Complying with legal obligations
• Marketing communications (with explicit consent)

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, privacy, safety, or property
• With trusted service providers who assist in website operation (under strict data processing agreements)
• In case of business transfer or merger (with prior notification)

7. International Data Transfers

We primarily operate within the European Union. When international transfers are necessary, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Appropriate safeguards and security measures

8. Data Retention

9. Your Rights Under GDPR

10. Data Security

As ISO 27001 compliance specialists, we implement comprehensive security measures:

• TLS/SSL encryption for data transmission
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Secure hosting infrastructure
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery plans

11. Cookies Policy

You can manage cookie preferences through our consent banner or use the preferences manager below.

12. Contact Information

13. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data in accordance with applicable laws.

For EU residents, find your local authority at:European Data Protection Board

14. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through:

• Website banner notification
• Email notification (for existing clients)
• Updated "last modified" date

Continued use of our services after updates indicates acceptance of the revised policy.