1. Introduction

These Terms of Service ("Terms") govern your access to and use of UptimeBridge's website, services, and consultations. By accessing our website or engaging our services, you agree to be bound by these Terms.

UptimeBridge provides IT consulting services specializing in open-source enterprise solutions, security compliance, and automation for European SMEs.

2. Our Services

UptimeBridge offers the following consulting services:

• n8n Workflow Automation implementation and consulting
• Proxmox virtualization infrastructure setup and management
• Wazuh SIEM security monitoring implementation
• ISO 27001 compliance consulting and certification support
• Cloud migration and infrastructure management
• DevOps consulting and CI/CD pipeline implementation
• Security compliance consulting (GDPR, NIS2, ISO 27001)

3. Eligibility and Account

You must be at least 18 years old and have the legal authority to enter into agreements on behalf of your organization to use our services.

You are responsible for maintaining the confidentiality of any account information and for all activities that occur under your account.

4. Service Agreements

4.1 Consultation Process

• Initial consultation is typically provided free of charge
• Detailed service agreements will be established before project commencement
• Project scope, timelines, and deliverables will be clearly defined
• Changes to agreed scope require written approval

4.2 Service Delivery

• Services are delivered according to agreed timelines and specifications
• Remote delivery is our standard approach unless on-site presence is required
• Client cooperation and timely provision of required access/information is essential
• We reserve the right to refuse or terminate services that violate applicable laws

5. Payment Terms

6. Intellectual Property

6.1 Our IP

UptimeBridge retains ownership of our methodologies, templates, tools, and general knowledge developed through our consulting practice.

6.2 Client IP

Clients retain ownership of their data, configurations, and customizations developed specifically for their environment.

6.3 Open Source Software

We specialize in open-source solutions. All open-source software remains subject to their respective licenses and terms.

7. Data Protection and Confidentiality

7.1 Confidentiality

• All client information is treated as strictly confidential
• We will not disclose client data to third parties without explicit consent
• Confidentiality obligations survive termination of services
• Separate NDAs may be executed for additional protection

7.2 Data Processing

• Personal data processing complies with GDPR requirements
• Data Processing Agreements (DPAs) established where required
• Security measures aligned with ISO 27001 standards
• Data retention policies clearly defined

8. Warranties and Disclaimers

8.1 Service Warranties

We warrant that our services will be performed with professional competence and in accordance with industry standards.

8.2 Disclaimers

9. Limitation of Liability

10. Compliance and Professional Standards

10.1 Our Certifications

10.2 Regulatory Compliance

Our compliance consulting is based on current understanding of applicable regulations. Final compliance responsibility remains with the client and their legal advisors.

11. Termination

11.1 Termination by Client

Clients may terminate services with written notice as specified in individual service agreements.

11.2 Termination by UptimeBridge

We may terminate services in cases of:

• Non-payment of fees
• Violation of these Terms
• Illegal or unethical client activities
• Lack of necessary client cooperation

12. Governing Law and Disputes

These Terms are governed by the laws of Spain and the European Union. Disputes will be resolved through:

1. Good faith negotiation
2. Mediation (if negotiation fails)
3. Arbitration or competent courts in Valencia, Spain

13. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, internet outages, or other force majeure events.

14. Website Usage Terms

14.1 Permitted Use

• Browse and use website for legitimate business purposes
• Submit inquiries and contact forms
• Download publicly available resources

14.2 Prohibited Activities

• Unauthorized access or hacking attempts
• Distribution of malware or harmful content
• Excessive automated requests or scraping
• Violation of applicable laws or regulations

15. Contact Information

16. Updates to Terms

We may update these Terms periodically. Significant changes will be communicated through:

• Website notification
• Email to existing clients
• Updated effective date

Continued use of our services constitutes acceptance of updated Terms.

17. Acceptance